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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File | Open, which means that you should open the File menu, and then make the Open selection.

  1. I receive an "Object not found" error message when I try to open a form from the Options Form in TMD or HerbBase.
  2. I receive an "Unknown alias" error message when I try to open a form from the Options Form in TMD or HerbBase
  3. Some of the colors in HerbBase or TMD look wierd or speckled and make it hard to read text on the forms
  4. The forms in HerbBase or TMD are too large for my screen

 

I receive an "Object not found" error message ...

This is almost certainly due to repeated re-installation of the program or other attempts to circumvent the protection on the evaluation versions of TMD and HerbBase.   If this is NOT the case, or you have registered your copy of the program, please e-mail support@dynamicarray.com.au and we will return you the "fix".

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I receive an "Unknown alias..." error message ...

This is often due to repeated re-installation of the program or other attempts to circumvent the protection on the evaluation versions of TMD and HerbBase.  If this is NOT the case, or you have registered your copy of the program, please e-mail support@dynamicarray.com.au and we will return you the "fix".

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Some of the colors look wierd and make it difficult to read text ...

TMD and HerbBase have been designed to look their best with video settings of "high" or "true color".  To find out how to change these settings, see the documentation that came with your operating system (Windows 95/98/NT) or see the "Troubleshooting" help topic in the on-line help for TMD or HerbBase.

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The forms in HerbBase or TMD are too big for my screen ...

HerbBase and TMD have been designed for viewing with a screen resolution of 800 X 600 or greater, and YOUR screen resolution is less than this.  To find out how to change these settings, see the documentation that came with your operating system (Windows 95/98/NT) or see the "Troubleshooting" help topic in the on-line help for TMD or HerbBase.

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Date last modified:  Wed, 16 April 2008